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How to open a claim

If you intend to open a claim, you have to report the problem to RideLink, sending an email to support@ridelink.com within 24 hours from the end of the rental, and provide all the mandatory documents: 

  • Pick-up rental agreement signed by both owner and renter; 
  • End rental agreement signed by both owner and renter; 
  • Renter's driving licence.

Depending on the type of claim (e.g.: damage, late return, penalty charge notices...), RideLink needs some specific documents. These documents will be used as proof and will assist our team in being able to determine who is responsible for the damages or extra charges. 

For more detailed information, please visit the following page:

Requirements to make a claim

(!) Important: once a claim is opened, you have to provide us with all the requested evidence and/or correspondence within 15 business days. Failure to do so, will be understood as withdrawal of the claim.

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