When you place a booking on RideLink and enter your payment details, the amount charged for the trip will be temporarily frozen on your debit/credit card (we do not accept prepayment cards or cash), and it will only be charged after RideLink validates your booking request.
If you, or the car owner, cancel a booking before RideLink validates it, the amount frozen will be automatically released and refunded to your card/bank account.
If you cancel a booking after paying for it and after it was validated by RideLink, the amount may take 5 to 10 days to be refunded.
Please be aware that cancellation fees may apply and the refund may be partial in this case. You can check our cancellation policies here.