Yes, a deposit equal to the insurance excess is required. This is £750 for drivers 24 years old and under, and £500 for drivers 25 and over.
How is the deposit taken?
Rather than withdraw money from your payment card, we simply place a hold on the card for the amount of the deposit. For credit cards this gives us the authorisation to charge the amount later, without taking any money. For debit cards, this locks a certain amount of money in your account, but does not transfer it out of your bank, though depending on your bank, this can look like a withdrawal. For this reason, we do recommend using a credit card when booking, though both continue to work.
When will I have it refunded?
The hold on the card will be released 48 hours after a rental completes if the car owner doesn't open any disputes or claims, or immediately if a rental gets cancelled.